Our approach to your dental care
Every staff member at Shepherds Hill Dental Centre from the person answering the phone or greeting you at the door, to the dentist looking in your mouth, embodies their approach to you around our three core values of integrity, excellence and care.
Honesty, transparency and exceptional communication are a key part of our values and approach, so that you feel informed, relaxed and in control.
Communication is the key to building trust with your dentist
We don’t want to rush our discussions with you. We want you to fully understand all your options, including:
- the pros and cons;
- the benefits of having the treatment;
- alternatives and treatment lifetimes;
- any side effects and impacts on your time and life; and
- the cost of the treatment, both in the short and long term.
Our aim is to treat you just like we would our own mum, dad or child.
Are you looking for an excellent dentist you can trust with your family’s dental health?
Integrity, excellence and care are the cornerstones of our approach to our patients and our work. Our practice has a long reputation in Adelaide for giving our patients high quality dental work and we believe this is due to integrity being an integral part of our tradition.
We pride ourselves on involving patients in the decision making process, and offering them all available treatment options. We believe in evidence based clinical practice, and offer an extensive range of services, but we refer to specialists where this is in the best interests of our patients.
The outcome of this approach for our patients are solid ‘gold standard’ results that fit their needs for the long-term.
What does this mean to you as a patient?
Our values of excellence and care come hand in hand throughout your treatment and experience with us.
From your first call to us, to your first visit to our practice, right up to the 20th year anniversary of your first visit, we pride ourselves on giving you excellence and care every step of the way.
Before you even sit in the dental chair Natalie and the front office team care aim to make you feel welcome and comfortable. Patients often remark that visiting the practice is like seeing friends every six months. This care is all about making sure you feel welcome, valued and empowered.
Continually learning to bring you the very best
From a clinical point of view, we diligently continue with our professional development to ensure we are bringing you the very best and latest in knowledge and dental techniques. While we offer a broad range of services, we work with our extensive network of specialist colleagues when this is appropriate.
Come in and meet us
We understand that trust doesn’t grow on trees and that it must be built over time. We aim to do this by being caring in our approach, open and honest with our communication and consistently offering you clinical work of the highest standards. Call us on (08) 8278 6858 to arrange a time to visit our practice, and meet us for yourself.
Our aim is to deliver positive outcomes for our patients and nurture a life long dental partnership.